Officials and system development engineers met to discuss plans to include the Citizen’s feedback (complaints, suggestions, and application submission) 11-11 center of the Government of Mongolia in the E-Mongolia centralized system.
The E-System and Hardware for Citizens’ feedback 11-11 center of the Government of Mongolia has been completely renovated to meet the needs of the current digital society. The project, implemented under the GovTech Project, was funded by the World Bank Group and will be implemented very soon.
This new updated Citizens’ feedback 11-11 service will be added to the e-mongolia.mn as one integrated public service system.
The Citizens’ complaints, request, and application submissions:
- Can be filed/given through digital platforms such as online webchat, website, the mobile application, text messages, e-mail, Facebook, Twitter, a phone call, voicemail, and kiosk service. This option will require the citizen to be identified and authenticated in a friendly environment, much like visiting in person.
- Track and monitor every step of the Citizens’ request and application process/decisions
- Increase the accountability of civil services by receiving feedback from citizens in regards to the response and decision that was given from the Government
- The Government will create an electronic analytical database based on the decisions made, by listening to its citizens.