The official Facebook page of E-Mongolia, the integrated e-service system, has now a messenger chatbot, which allows citizens to get the necessary services on time, send comments or requests, and express their opinions 24/7. The chatbot also could be used via www.e-Mongolia.mn website.
Using this messenger, several services, such as download inquiries/references or documents, make a payment, check application status, see service history or rate services will be available soon.
As a next phase, AI chatbot will able to work automatically, without human input, by communicating in Mongolian, giving necessary services onsite, and distribute the citizen’s request directly to relevant public organizations. In other words, citizens do not have to waste time checking feedbacks on their requests.