During press briefing held on 28 October 2020, Ms. Bolor-Erdene B, Chairwoman of CITA, Mr. Zayabal B, Chairman of General Department of Taxation and Ms. Oyunjargal Z, Project Management Director of Chatbot LLC made updates on E-Mongolia system.
Recently, total of 48 services of taxation included in E-Mongolia.
Chairman of General Department of Taxation said that total of 48 basic services of taxation are included to E-Mongolia and with E-Mongolia, the government agencies are becoming more interrelated and able to receive information electronically, not on paper as before. Through the various taxation systems, there are about 340 people per minute and 21 000 people per hour getting services. Within first nine months, in duplicate, the number of people who only got tax statements online reached to 1 589 643. Last year, around 422 thousand taxpayers were received online services, while in first nine months of this year this number reached to 616 thousand. And we also have estimated the amount of cost savings in figures due to the taxation services became online:
- MNT 116 million from the cost to come in person at the taxation offices and register as a taxpayer
- MNT 300 million from the cost to come in person at the taxation offices for tax report verification
- MNT 18.5 billion from the cost of paper tax report submission
- MNT 2 billion from the bank transaction fees
- MNT 100 million from the printing of vehicle tax certificate per year
- MNT 150 million from the printing of personal income and tax registration book per year and in total about MNT 21 billion was saved.
Ms. Bolor-Erdene, Chiarwoman of CITA noted that since the launching of E-Mongolia, 01 Oct, within a month, we have 179 253 accesses and 148 267 people got services through the system.
“I shall emphasize that private sectors have big roles and leadership on the system development and improvement. For example, we have started to get feedbacks related to the system through chatbot, which is the product of Chatbot LLC, as well as CU Mongolia is cooperating with us on the system promotion and advertisement field.”
Ms. Oyunjargal Z, Project Management Director of Chatbot LLC: A new additional channel, Facebook messenger chatbot, to get public services from E-Mongolia has launched. Chatbot allows you stay close to the public services that you need, get on-time information and updates and express your feedbacks freely.
You can visit website, call to operators, or just send your requests via chatbot for 24 hours a day. You do not have to waste your time to check your service request processes and responses. Furthermore, you will able to download inquiries or documents, make payment, check your application status, view service history and payment statements, evaluate the service and write reviews via this chatbot.
As a next phase, AI chatbot will able to work automatically, without human input, by communicating in Mongolian, giving necessary services onsite, and distribute the citizen’s request directly to relevant public organizations.