Since the beginning of this year, E-Mongolia, the integrated public service system has received and resolved a total of 60,000 citizens’ comments, complaints, and feedback.
The total number of incoming calls related to the E-Mongolia system was 21,367 calls related to inquiries and services, 11,508 calls related to login and registration, 2002 related to electronic signature of enterprises, and about 6,000 calls related to other services.
In addition, 3363 calls related to passports, 2588 calls related to ID cards, and 1815 calls related to driver’s licenses were received and resolved among the multi-level services.
Based on citizens’ comments, complaints, and feedback related to the use of the E-Mongolia system, we have created a solution to log in to the E-Mongolia system with a PIN code. Once the users registered on the system they can create their own PIN codes.
The E-Mongolia system is also introducing a technology solution to make an identification, login, and service access easier and simple, and this solution will be introduced soon.
To date, the E-Mongolia system has received about 4 million public service requests and successfully provided more than 3.5 million public services to the citizens.
In addition, 539 public services from 56 government organizations are available through the system.
If you want to resolve your comments, criticisms, and feedbacks about the e-Mongolia system, you can call 11-11 and press 1. And also visit the Facebook page https://www.facebook.com/emongolia