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ITU Regional Development Forum of Asia Pacific region held

ITU Asia and the Pacific Regional Development Forum 2020 (ITU RDF-ASP 2020) is holding from 02 to 05 Oct 2020 which aims to identify the emerging priorities for Digital Connectivity and serve as a platform for sharing strategic orientations and developing partnerships. The formal opening session is structured with policy statements from the leadership level under the theme “Cross-sectoral collaboration to drive digital development and progress towards SDGs”. Mrs. Bolor-Erdene Battsengel, Chairwoman of CITA introduced the current situation in Mongolia during the pandemic and actions taken by the Government using ICT technologies to improve economic sustainability. Live broadcasting of the forum is here. 

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Minister of Road and Transportation: 7 services related to road and transportation included to E-Mongolia, and other services will also be available in near future

Mr. Bat-Erdene J, Minister of Road and Transportation informed today (28 Oct 2020) that additional 7 services related to road and transportation have included E-Mongolia, an integrated public service system. He said that in recent years, the Government of Mongolia has issued a number of policies and resolutions concerning digitalization and digital transformation. In this connection, the Ministry of Road and Transportation is also working to digitalize its services and operations, and currently, 49 services out of a possible 90 are already digitalized. Other services will be provided step by step as stated in the Government Action Plan 2020-2024. So today, 7 road and transport services joined to E-Mongolia system, and all other services of our sector will be involved in the system very soon. Within the framework of Government initiative to provide digital transformation, the Ministry has developed a Master Plan of smart transportation and been approved National Programme on Smart Transportation System by the Government. Meantime, as one of stakeholder of Smart Government project implemented by the Cabinet Secretariat of the Government Mongolia, the Ministry is also working how to improve the activity coordination between public agencies, he added. Ms. Bolor-Erdene, Chairwoman of CITA mentioned that since the launching of E-Mongolia total of 61 829 people downloaded the mobile application, 138 891 people already got services using the system and 166 590 have accessed the system. In less than a month, citizens have been actively using the system and provide their comments and feedback. Citizens who are requested to reissue ID cards or foreign passports are already started to get their documents on hand. E-Mongolia chatbot is available since yesterday, so citizens could get the necessary information using this chatbot 24/7. We are working hard to add every day at least one service to the system. For example, a voice-to-text service using the Chimege system will be available very soon. This could enable voice commands on the E-Mongolia app, which will be very helpful and useful for persons with disabilities. Following 7 services, including 3 types of references and 4 types of multi-way services, are now available on E-Mongolia system. State registration reference of vehiclesReference for technical diagnostic and inspectionDeregistration of vehiclesRequest to reissue the vehicle licenseRequest to change the vehicle licenseRequest to reissue the specialized driver license etc.

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Chatbot now on E-Mongolia

The official Facebook page of E-Mongolia, the integrated e-service system, has now a messenger chatbot, which allows citizens to get the necessary services on time, send comments or requests, and express their opinions 24/7. The chatbot also could be used via www.e-Mongolia.mn website. Using this messenger, several services, such as download inquiries/references or documents, make a payment, check application status, see service history or rate services will be available soon. As a next phase, AI chatbot will able to work automatically, without human input, by communicating in Mongolian, giving necessary services onsite, and distribute the citizen's request directly to relevant public organizations. In other words, citizens do not have to waste time checking feedbacks on their requests. 

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26 services of state registration available at E-Mongolia

26 services of the General Authority of State Registration are available now at E-Mongolia, the integrated public service platform. At the same time, free internet service will be provided to citizens who use E-Mongolia. This was informed by Ms. Bolor-Erdene, Chairwoman of Communications and Information Technology Authority, Mr. Delgersaikhan, Chairman of General Authority of State Registration, and Mr. Ankhbayar, CEO of Kewiko LLC at today`s press briefing.“One citizen- On registration” program which was implemented by the previous Government has the same principles and same goals as E-Mongolia. Of course, to get all services from one place is more profitable than take them from various places. Therefore, we started to provide our 26 services, including a request for an ID card or foreign passport, through E-Mongolia. In the first half of this year, through our website www.burtgel.mn 4410 services were received and seeing our experiences, I want to say that providing public services online, it seems that papers requesting from citizens were reduced by 2-5 pages. Reducing papers means saving time and avoiding misunderstanding and misinformation. All services are exchanged using the KHUR system. Up now, a total of 192 million services of 120 types were exchanged through KHUR, which of 131 million are stated registration services.” said Mr. Delgersaikhan, Chairman of GASR. And he added that in some ways, it seems that the workload of registrar has increased when starting to provide those services online, but in some cases, it has reduced by not issuing any certificates manually.E-Mongolia services are being introduced nationwide and 274 soums are already connected to the e-services.Ms. Bolor-Erdene, Chairwoman of CITA, emphasized that in duplicate, out of 52 175 citizens who visited the E-Mongolia system, 127 454 people are received services. Since 01 October, the official launching of E-Mongolia, an average of 10 619 people receive e-services per day. As all you know, the request to reissue ID cards and all kinds of inquiries and references are already included in E-Mongolia. Furthermore, yesterday, 11-11 center connected to the system, which enables citizens to submit their complaints and suggestions on public services or Government organizations through it. We are constantly receiving feedback and comments on E-Mongolia, and relevant updates and development make on a daily basis.Besides, all mobile operator companies provide their data services free of charge while using E-Mongolia. Kewiko LLC, a Wi-Fi service provider company is also joining this initiative.“We are very pleased to cooperate with CITA to promote E-Mongolia. Within our social responsibility, we will provide our internet services to E-Mongolia booths at the one-stop-shops free of charge, as well as give free access to E-Mongolia for all our subscribers.” said the CEO of Kewiko.State registration services at E-Mongolia: Reference of birth registrationReference of marriage registrationReference of the absence of marriage registrationReference of registration of marriage endReference of civil registration numberReference of change and re-obtain of civil registration numberReference of change of family name, surname, and given name.Reference of the absence of foreign passport registrationReference of foreign passport issuance for the first timeReference of re-issuance of foreign passportReference of ID cardReference of resident addressReference of e-registrationReference of registration of the legal entityReference of the address of the legal entityReference of legal entity liquidationReference of the absence of legal entity registrationDetailed reference of legal entityReference of real estateReference of the list of real estatesReference of ownership of the real estateRequest to reissue foreign passportRequest to reissue ID cardUp to date, the E-Mongolia application has been installed on more than 50 000 mobile devices and more than 41 000 services received online, of these 252 citizens ordered their ID cards and 2881- driver licenses.

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“ITU DIGITAL WORLD 2020” organized

ITU Digital World 2020, welcoming high level influential participants from public and private sectors of ICT industry onto virtual platform, was held from 20-22 October, 2020.  One of the main events of ITU Digital World 2020 was the Ministerial Roundtable discussion under the theme of “The role of digital technologies during and after COVID-19 pandemic”, co-organized by ITU and the Government of Vietnam. During the discussion, Ms. Bolor-Erdene, Chairwoman of CITA, introduced the pandemic situation in Mongolia and actions taken by the Government, as well as ICT sector organizations towards ensuring economic sustainability. Please CLICK HERE to read highlights of the discussion “COVID-19 has generated a huge demand for more ICT services and more advanced technologies such as 5G, artificial intelligence, and cloud computing – but it has also revealed deep digital inequalities between those who are connected and those who are not,” said ITU Secretary-General Houlin Zhao during his opening video message. “We need a new strategy based on smart and innovative policies that can attract more investments in ICT infrastructure, and we need a new way of working together”. Despites of Ministerial Roundtable, a number of forums and virtual exhibitions are being organized as part of the ITU Digital World 2020. Please see following link to visit the event.

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To cooperate in digitalizing of non-bank financial sectors

Financial Regulatory Commission has agreed to join E-Mongolia public service integrated platform and signed MoU with CITA, today (14 Oct 2020).  Joining E-Mongolia, FRC will have an opportunity to digitalize operations of the non-banking financial sector, including the stock exchange, insurance, and non-bank financial organizations, as well as saving and credit unions. It also will enable the services of regulatory commissions and institutions more close, open, and accessible for citizens and business entities. Especially, the Sandbox development environment aiming to incubate Fintech industries, which make services more easy and prompt and bring the financial sector to the new level at this time of rapid development of ICT, will be improved. Based on the digital signature, various agreements and contracts regulating financial relations, such as deposit or loan agreements, collateral deals, and insurance contracts, etc., could be provided.      The purpose of the MoU is to jointly implement goals stated in Government Action Plan 2020-2024, coordinate the activities, and digitalize the non-bank financial sector. In other words, to accept references and inquiries issued from E-Mongolia or e-Kiosk machine by non-bank financial institutions and provide financial services through E-Mongolia. Furthermore, within the MoU, it is expected to provide agreements and contracts of financial services based on the digital signature, as well as digitalize stock exchange and trading operation.

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“Digital Nation” forum discusses challenges and solutions of digital transformation

With an aim of discussing challenges and solutions of digital transformation, the “Digital Nation” Forum was organized on October 8 at Tuushin hotel. During the forum, corresponding officials underlined the importance of coherence and collaboration of public organizations in the digital transformation. "There were some barriers even though we digitized state services. But now, more attention is being given to solutions to receive state services at all stages from the mobile phones. We have introduced the “E-Mongolia” digital system, which provides citizens with 181  types of state services from their mobile phones, at starters. Further development of the system will allow citizens to receive around 1500 types of services at all levels of government organizations using their mobile phones. This renovation work will be carried out in seven years. If we become a digital nation through the successful realization of digital transformation, we can resolve issues related to corruption. Bureaucracy in government services causes corruption. At today's forum, public and private organizations are discussed together how to improve coherence between public organizations and ensure information security. The digital transformation will also provide possibilities to transfer into a performance-based salary system by eliminating duplication of functions of government agencies," Chief of the Cabinet Secretariat L.Oyun-Erdene said. According to the statistics, a citizen spends 1.30 hours on an average to receive a state service. Introduction of E-Mongolia system has many advantages including saving of citizens’ time and money and  balancing work loading of civil servants. Director of the National Road Transport Center B.Gursoronzon said that government organizations should work coherently. Within the digital transformation works, our organization needs to develop cooperation with Hur system, Dan system, Communications and Information Technology Authority, License Center of General Police Agency, and registration system of the General Authority for State Registration. In general, it is necessary for government organizations to exchange information through Hur system. Currently, the E-Mongolia system is offering nine types of road transport services to the citizens. Head of Information Technology Department of Mobicom Corporation LLC B.Munkhzorig noted the importance of public-private partnerships in the digital transformation. As having a smart city, we can resolve traffic jams with the help of artificial intelligence. In other words, it is possible to tackle traffic jam issues based on data by using technological achievements. A smart city is a data-based solution to solve problems.

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ICT- Expo-2020, the largest exhibition to be held at Misheel Expo center

[vc_row][vc_column][vc_column_text] ICT-Expo-2020, the largest annual exhibition of ICT, is expected to take place at Misheel Expo center from October 9 to October 11, 2020. This event will be hosted by the Communications and Information Technology Authority (CITA), the government regulatory agency, for 14 years. In addition to public organizations and private companies, the U.S. Embassy, Huawei, Facebook, and the CITA will take part in the exhibition to introduce technological innovations, new products, and services to the public.  A form will be also held on October 8 at Tuushin Hotel to discuss ICT-Expo 2020’s effects on information technology trends and society as a whole. The form presenters and attendees will consist of technology developers and practitioners representing national and international organizations. Organizations actively engaged in the field of communications and information technology are invited to participate in the exhibition as sponsors and introduce their latest technological inventions, products, and services to the public.  For more information regarding the exhibition please visit the ICT Expo’s website: www.ictexpo.mn. [/vc_column_text][/vc_column][/vc_row]

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‘E-Mongolia’ digital platform launched to provide 181 government services

E-Mongolia digital platform, which is intended to serve as a one-stop-shop for various government services, launched officially yesterday, October 01. The Communications and Information Technology Authority, the developer of the E-Mongolia system, today organized a presentation on the system.  The system, which compiles and integrates government services to provide easy and smooth round-the-clock access, now allows citizens to obtain 181 government services through a mobile application (iOS and Android) and online website, such as references, submission of a request to government services, tracking of application processes without limitation of geography, locations, and time and so on. Furthermore, users are able to submit their requests and petitions to the government agencies and get address location, office hours, and service conditions of the government agencies.  Other government service systems, such as E-barimt (VAT promotion system under the Ministry of Finance) and E-halamj (social welfare services under the Ministry of Labor and Social Protection) have also been integrated into the E-Mongolia platform. Another 492 government services will become available on the system within the next year, according to the developer. E-Mongolia app users will not be charged for data used while accessing the app until the end of 2020 in agreement with mobile service providers, such as Mobicom, Unitel, and Skytel as part of their social responsibility. During the presentation of E-Mongolia platform, Chair of the Cabinet Secretariat L.Oyun-Erdene underlined that the system has been developed and introduced within the framework of the government’s long-term development policy ‘Vision – 2050’ and the government’s action plan for until 2024 with a view to reduce red tape and bureaucracy for citizens of the country and develop single-window service concept.  “As five to seven years are estimated to be required for Mongolia to make a complete digital transition, the Parliamentary Standing Committee on Innovation and Digital Policy is developing several bills to ensure digital transition, such as bills on information security, data protection, etc. At minimum, MNT 10 billion could be cut on annual expenses related to paper-based document filings and postal services with the help of the full digitization of government services” said Oyun-Erdene.

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