Officials and system development engineers met to discuss plans to include the Citizen’s feedback (complaints, suggestions, and application submission) 11-11 center of the Government of Mongolia in the E-Mongolia centralized system. The E-System and Hardware for Citizens’ feedback 11-11 center of the Government of Mongolia has been completely renovated to meet the needs of the current digital society. The project, implemented under the GovTech Project, was funded by the World Bank Group and will be implemented very soon. This new updated Citizens’ feedback 11-11 service will be added to the e-mongolia.mn as one integrated public service system. The Citizens’ complaints, request, and application submissions: Can be filed/given through digital platforms such as online webchat, website, the mobile application, text messages, e-mail, Facebook, Twitter, a phone call, voicemail, and kiosk service. This option will require the citizen to be identified and authenticated in a friendly environment, much like visiting in person. Track and monitor every step of the Citizens’ request and application process/decisionsIncrease the accountability of civil services by receiving feedback from citizens in regards to the response and decision that was given from the GovernmentThe Government will create an electronic analytical database based on the decisions made, by listening to its citizens.
34 tax services added to E-Mongolia Integrated Digital System
[vc_row][vc_column][vc_column_text] Within the framework of the E-Government policy implemented by the Government of Mongolia, CITA has been putting E-Mongolia project into practice. E-Mongolia aims to digitalize all public services provided to citizens step by step by integrating them into a single system. Ms. B.Bolor- Erdene, Chairwoman of the CITA, Mr. S.Tengis, Advisor to the Chairwoman, Mr. B.Bilegdemberel, Head of Department of Information Technology Policy and Coordination of CITA met with the officials of the General Department of Taxation of Mongolia to discuss adding tax-related services to E-Mongolia. The General Department of Taxation presented its current e-tax system. The two sides shared views on how E-Mongolia Integrated System can be an alternative way to effectively provide public services to citizens. As of now, 34 tax services are being delivered through E-Mongolia Integrated system. Moreover, the two sides agreed to work in close cooperation to open up new opportunities to enable citizens to have access to public services, facilitate the exchange of information between the government agencies, make public services accessible, and implement an integrated policy to ensure information security. [/vc_column_text][/vc_column][/vc_row]
The National Committee for Environmental Pollution Reduction met with Communications and Information Technology Authority (CITA) representatives
\The Government of Mongolia, National Committee for Environmental Pollution Reduction met with CITA representatives today (September 7, 2020) to discuss public awareness and marketing work to be done on the information on carbon monoxide prevention and rational use of refined fuels. At the beginning of the meeting, The Deputy Prime Minister of Mongolia Mr. Sodbaatar. Ya thanked the information and communication branch, and media organizations for supporting public awareness in regards to the Government of Mongolia’s National Committee for Environmental Pollution Reduction’s work to reduce air pollution. He noted that the joint implementation of the work has resulted in a 50 percent reduction in Ulaanbaatar’s air pollution, and plans to move 150,000 households into apartments (in accordance with the ger-to-apartment project), increase refined fuels, build refined fuel plants, upgrade steam boilers and decrease electricity tariffs to 0. The Mongolian Government’s action plan for 2020-2024 aims to reduce air pollution by 80 percent and asked the information and communications branch for cooperation and support. As part of the aim to reduce air pollution by 80 percent, by launching an advocacy campaign along with the new motto “Follow the Recommendations, Do it Right”. With this framework, a campaign will be held until the end of October to clean chimneys, check fireplace sealing, proper stove firing, do proper ventilation, and increase equal access to refined fuel. At this time, Ms. Bolor- Erdene.B, chairperson of the Communications and Information Technology Authority, said that air pollution does not only concern people living in ger districts and those who use refined fuels. It is a problem for every citizen. Therefore, the media organizations and operator companies must support the government’s campaign to make sure no one’s life is lost during the cold season, no one is poisoned by carbon monoxide, and work together to reduce air pollution. All updates on air pollution related and information on air pollution reduction efforts/projects will be posted on the capital city’s media center. According to a study, an average of 2,500 people are poisoned by carbon monoxide each year, more than 200 people are hospitalized and 15-20 die, due to citizens not cleaning their chimneys, improperly sealing their stove and chimney, failing to install proper ventilation, not knowing how to correctly start a fire, using self-made chimney seals, or turning of smoke detectors. If carbon monoxide poisoning prevention actions are taken, such as public awareness programs and warnings, with the involvement of citizens to decrease air pollution the figures mentioned above could be drastically reduced, preventing many lives from being harmed by carbon monoxide poisoning. They are hoping that these actions would at least save one person’s life.
The Communications and Information Technology Authority will work with the Bank of Mongolia
The Communications and Information Technology Authority and the Bank of Mongolia signed a cooperation agreement today /2020.09.03/. By concluding an agreement, all public service fees in the Communications and Information Technology Authority’s E-Mongolian online portal will be able to be paid for through the Bank of Mongolia. This will be the basis for the successful implementation of this major project. In other words, payments for the 181 public services available will be processed in the Bank of Mongolia’s National Payment System, with every step of the transaction the customer’s transaction will be confirmed, and transactions will be transferred in real-time to the Mongolian Treasury account. The chairwoman of Communications and Information Technology Authority, Ms. Bolor- Erdene.B, said: “The issue of public service payments has been discussed for a long time and is being resolved today. Regardless of which bank they use, citizens have the option to make payments for public services with the help of the commercial bank they use.” Bank of Mongolia’s Payment Systems Department Director-General, Mr. Anar E. said: “The Communications and Information Technology Authority and Bank of Mongolia have signed a cooperation agreement. Under this agreement, bank customers will be able to pay any fees inquired when receiving public services with their payment cards. The Bank of Mongolia has been working with commercial banks and government agencies to digitize public service fee payments since 2016. In the past, public services were provided by their respective government agencies, but the government’s Communications and Information Technology Authority has made the E-Mongolia electronic platform available. In other words, it can be understood that all public services and their fee transactions can be done through the E-Mongolia online platform. The Bank of Mongolia, as an organization authorized to manage and regulate the payment system, operates all interbank transactions and systems. All citizens receiving public services will be processed and verified in the Bank of Mongolia’s National Payment System, and the transactions will be transferred to the Mongolian Treasury account in real-time.” In recent years, the digitization of public services, including public service payments, are being implemented intensively. Until recently, the process of compiling all public services, including inquiries, descriptions, requests, and applications has been a multi-step process. Additionally, there has been pressure on citizens to wait in line at banks and pay high fees on top of the initial payment of these public services. This has caused a great deal of frustration among citizens by wasting time and creating inefficient costs. Although some public services have been digitized, payment services have not been able to fully digitize, preventing public services from fully becoming available online. The Communications and Information Technology Authority and Bank of Mongolia have signed this cooperation agreement to change this situation, by delivering quick public service payments and eliminating inefficient costs.
Government officials are assigned to integrate public services into E-Mongolia
[vc_row][vc_column][vc_column_text] At this regular meeting, today /2020.09.02/ the Cabinet assigned ministers, head of agencies, and governors of provinces and Ulaanbaatar city to integrate all public services into E-Mongolia Integrated Digital System. Moreover, the Cabinet issued recommendations to courts prosecutors' offices, and appointed officials to make efforts towards integrating public services into the system. Integrated Digital System, www.e-Mongolia.mn, has integrated 51 services provided by 10 government agencies and is accessible through mobile application and web portal. Since April 2020, more than 23,000 citizens, businesses, and organizations have accessed E-Mongolia to receive public services nationwide. [/vc_column_text][/vc_column][/vc_row]
“E-Mongolia” integrated digital system is under development
[vc_row][vc_column][vc_column_text] The Communications and Information Technology Authority of Mongolia held a virtual meeting with the E-Governance Academy of Estonia and the Ministry of Digital Transformation of Ukraine on August 27. Mongolia is currently implementing a number of projects to deliver public services in an accessible and transparent manner by reducing bureaucracy. “E-Mongolia” integrated digital system is being developed to offer public services online. For the development of this system, Mongolia has selected an Estonia model of e-governance. Under this effort, Mongolia is working in collaboration with Estonia's E-Governance Academy to identify the current state of digital development in Mongolia and to develop a design suitable for Mongolia. In this regard, MP N.Uchral, Head of Parliamentary Standing Committee on Innovation and Online Policy, said that we are working to deliver public services to our citizens under the E-Mongolia integrated digital system. Of 181 public services, 106 services are planned to be provided by the digital system to citizens. Modeling the digital transformation of Estonia, E-Mongolia integrated digital system is being developed within the framework of cooperation with the Government of Estonia. In the past, the Government of Mongolia introduced ''Khur'' and ''Dan'' public services system. Under the development of E-Mongolia, a previously introduced system will be integrated into this new system providing citizens with fast and easy access to public services by reducing bureaucracy. We expect to introduce the official system entitled ''E-Mongolia integrated digital system'' by the mid of October 2020''. Estonia is recognized as one of the most digitally advanced nations in the world. As of now, 99 percent of the public services provided by the Estonian government are being delivered via its digital platform. Every year, Estonians obtain 100-120 public services online on average, allowing them to save approximately 10 days of working time. Modeling the Estonian model of e-governance, Ukraine aims to make 100 percent of public services digital by 2024. [/vc_column_text][/vc_column][/vc_row]
Ms. Bolor-Erdene handed over the equipment of wireless technologies to Mr. Altan-Ochir, Director of Mongolia Telecom Company
[vc_row][vc_column][vc_column_text]Ms. Bolor-Erdene handed over devices to support wireless technologies to Mr. Altan-Ochir, Director of Mongolia Telecom Company for providing internet access in rural areas. These devices were donated by a project supported by the KDDI Foundation of Japan within the framework of the Asia-Pacific Telecommunity (APT). CITA and Mongolia Telecom Company submitted their project proposal on “Pilot Installation and Endurance Test in Coldest Area And Desert in Mongolia, of Low-Cost Optical Fiber Access Network for Vast Tract of Land, for Improving Life in Depopulated Area” in 2018 and the proposal was approved to be implemented with the support of KDDI Foundation of Japan. Within the framework of the project, in total, 25 km long optical fiber cables to meet with ITU L.110 standards have been installed in three locations including Arkhangai province (5.8 km), Bayankhongor province (6.8 km), and Nalaikh-Terelj (12.5 km) to deliver ICT services to more than 330 users based on GPON technology internet services offered by Mongolia Telecom Company.[/vc_column_text][/vc_column][/vc_row]
Communications and Information Technology Authority will expand cooperation with the U.S. Embassy in Mongolia
[vc_row][vc_column][vc_column_text] Ms. Bolor-erdene, the Chairwoman of the CITA, met the U.S. Embassy officials including Mr. Benjamin Le Roy, First Secretary, and Mr. Michael Richmond, Senior Expert on Trade. Ms. Bolor-Erdene spoke briefly of the current activities of CITA. During the meeting, a Forum which will be held during ICT EXPO-2020 in October was discussed in detail. Ms. Bolor-Erdene also noted that a survey on cybersecurity conducted by DAI company (USA) is expected to be presented during the Forum. The Chairwoman introduced on “E-Mongolia Integrated Digital System” project which aims to integrate public services into a single platform. When the system is launched, Mongolian citizens are expected to receive 181 public services through a mobile application and online website. On the other hand, the U.S. Embassy officials underlined the importance of the U.S.-Mongolia Transparency Agreement, while stating their pleasure to witness a positive development towards delivering public services online. They also expressed their willingness to expand bilateral cooperation in the area of ICT between the two countries. [/vc_column_text][/vc_column][/vc_row]
B.Bolor-Erdene: E-Mongolia, which integrates all public services, to be launched in October
[vc_row][vc_column][vc_column_text] The Parliament Standing Committee of Innovation and Digital Policy discussed a draft resolution of the Parliament to approve ''Five-Year General Guidelines for the Development of Mongolia in 2021-2025''. During the meeting, Chairwoman Ms. Bolor-Erdene briefed on the implementation process of the E-Mongolia project to integrate public services into a single system. By implementing E-Mongolia project, citizens will be able to obtain 181 public services from a digital system that is intended to serve as a one-stop service center. Chief of Government Secretariat Mr. Oyun-Erdene noted that ''one of the important steps to lay a foundation for implementing digital transformation is that digital privacy must be safeguarded by creating a legal environment to protect data from being used by the government or others. In its first 100, the Government is planning to integrate public services into a single system, while working to call for private businesses in this regard”. The experts from Estonia evaluated e-governance in Mongolia and emphasized that the Parliament of Mongolia and the Government need to show leadership and political resolve to successfully implement a digital transformation, as digitalization is intended to curtail officials’ powers. Moreover, the experts concluded that goals to integrate government services and implement digital transformation will be achieved in 7-8 years. In this sense, the government aims to implement 60 percent of works towards digital transformation in the next 4 years, as Prime Minister. L.Oyun-Erdene said. Furthermore, he mentioned that a law on cybersecurity is being drafted and related studies are being conducted. During the discussion to approve a draft resolution of the Parliament, MP Damdinnyam proposed regulations to implement digital transformation in line with international standards and approve digital versions of official documents. MP Kh. Gankhuyag proposed to establish a digital free zone modeling “Silicon Valley” close to settlement areas such as Ulaanbaatar and Darkhan, support enterprises and start-ups working in the free zone, provide an incentive to companies creating new jobs, and approve the budget. MP G.Amartuvshin expressed to look at “E-Mongolia” project implementations, while Ts.Sergelen expressed his views on the cybersecurity framework. At the end of the meeting, MP S.Ganbaatar (MP) concluded the meeting and conducted polling on 5 differents wordings of different opinions. It was decided that proposals and conclusions were submitted to the Standing Committee on Economy. [/vc_column_text][/vc_column][/vc_row]